- Shipping Info -
Please allow a minimum of 3 business days to process your order - this means getting your order ready to ship and does not include days in transit from our location to yours. Remember most medications and some supplements are not pre-made and may take a day to get ready.
All Products will be shipped Standard will go USPS First Class (under 13oz) or Priority Mail unless an upgrade is requested and additional charges are applied.
We do not process or ship any orders on Saturday or Sunday! Orders placed on Friday, Saturday or Sunday will be processed in the order they are received the following week.
Please consider the main volume of our orders happen over the weekend and we try to ship within 2 business days. We appreciate your business and your understanding if we cannot ship your order within a day.
Please Note: We are not responsible for delays, damages or errors in shipping. If a package does not arrive or arrives damaged, please file a dispute with Paypal so that you can reorder upon reimbursement. Be sure to follow Paypals guidelines for protection by shipping to a confirmed address, this is for both the buyer's and seller's protection in cases where the shipping carrier is at fault.
1. Antibiotics - we understand the need to receive some medications as quickly as possible and with miminal delay, all antibiotic orders will be processed within 12-24 hours of receiving the order Monday thru Friday. We treat every antibiotic order as a priority and would appreciate if you let us know if you are not in a hurry. If your animals life depends on receiving these medications, you should not be ordering them online in the first place.
Do not include supplies or chow on medication orders if you want them shipped asap.
2. Medications & Supplements - orders for fenbendazole (panacur), toltrazuril (baycox), sulfdimethoxine (albon), Terramycin, or any other meds and supplements that are not life or death situations will be processed within a day or two. We know they are important, but you should not be ordering meds online if your animals life depends on it.
3. Supplies - all supply orders will be filled each day in the order they were received after live feeders and medication orders as time allows. If the order contains out of stock items due in within 2 days, the order will be held until it can be shipped complete. If the order contains back ordered items that are not due in within 2-3 days, you will be notified. If you are in need of any particular in stock items on the order, these items can be shipped separately. Please Note: Fluorescent bulbs will never be shipped via UPS Ground.
Large orders for chow will go out later in the week, chow is made on Wednesdays or Thursdays after most of the orders are processed.
4. Bulk Orders - big orders must be submitted with at least 2 weeks advance notice.
We reserve the right to change shipping methods without notice in order to get your products to you in the quickest, least expensive way without sacrificing your order, service or delivery times. If there is a considerable savings, we will refund you the difference.